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Posts: 1
Registered: ‎08-21-2020

Terrible customer service

I’d like to start off by saying I never complain about businesses I get it stores mess up, sometimes things are slow and staff is busy but spending over 40 minutes on the phone before hearing a human voice is absolutely unacceptable.
I called my local store to ask a simple yet important question. Instantly I was hit with an automated service (hate those already) there was no option to speak to a staff member at any point in the script being read and had to listen to a whole bunch of choices of departments that didn’t apply to me in the slightest. When I finally came to the department I needed the options I was given just didn’t apply to me at all so I tried pressing 0 (WHICH SHOULD ALWAYS BRING YOU TO A REAL PERSON) surprise it didn’t and I had to start the whole process over again. I’ve wasted 40 minutes of my day waiting to ask a 30 second question in regards to your store and have now decided for the rest of my life to do anything to avoid bestbuy. You can’t be unreachable! Have a store number and when people call it a staff member at that store should be answering don’t make your customers jump through hoops to spend money on your products.
Posts: 4,805
Topics: 50
Kudos: 491
Solutions: 293
Registered: ‎11-29-2016

Re: Terrible customer service

Welcome to our forums, Disappointed6,


Whether it's by phone, chat, online, or in our brick and mortar stores, we hope to provide a positive experience for all our customers who choose to contact us.  We certainly strive to make it easy to get in contact with someone to answer any questions you might have, so it's disappointing to hear your call to your local Best Buy store not only took over 40 minutes, just to get the answer you were looking for, and I apologize for the frustration this experience has undoubtedly caused.


Since posting to our forums, or making your initial phone call, were you able to get the answer to the question you had?  If not, our Help Center may be able to provide some valuable insight, otherwise, feel free to post here again, and I'll be happy to offer any additional assistance I can.


Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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