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Posts: 1
Registered: ‎10-12-2017

Terrible customer service will no longer shop at bestbuy

I have always shopped at bestbuy. Love the store and company. Today i tried to return a product. I was 2 days outside the 15 day policy. I understand it is policy. I also spend a good amount of my money at bestbuy. The reason for the return was the product did not have everything inside it was suppose to have. I asked to speak to a manager. The lady at the customer service desk yelled at the first person walking by for help. I dont know if he was a manager or not. Be basically said there was nothing he could do the system wont allow him. I explained i was going to buy something else after my return and that i go in the store often and spend plenty money and i would appreciate if he could do something since i paid for a product and it was not complete. He kind of got rude as did the lady at the counter so i left. I called the store and asked for the manager on duty. After being put on hold for a few minutes i was hung up on. So now im am not very happy with the company i have enjoyed using for a long time. I have closed my bestbuy credit card account and will not be shopping at any store or online again.

Store location: 1601 westbank expy, harvey, la, 70058
Posts: 2,907
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Registered: ‎04-18-2017

Re: Terrible customer service will no longer shop at bestbuy

Good Evening Timmah-


After returning to the store a couple days after your Return and Exchange Promise because of missing items, our Blue Shirts should never be rude when explaining our policies, and were grateful for the time you took to bring this to our attention on the Best Buy forums.


We want all of our customer’s to be fully satisfied with their technology and if for some reason it doesn’t live up to their expectations, or has missing accessories, we back up their purchases starting at 15 days for most items.  By joining our free My Best Buy Program you can extend these time frames up to 30 days for Elite Members, and 45 days for Elite Plus Members. 


I’ll certainly be documenting these behaviors and hold onto hope you can return to us in the near future so we can provide you with the expert service we strive for.  Until this time, please feel welcome to write to us on the forums for any other questions, comments, or concerns!



JJ|Social Media Specialist | Best Buy® Corporate
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