10-12-2017 02:05 PM
10-12-2017 10:44 PM
Good Evening Timmah-
After returning to the store a couple days after your Return and Exchange Promise because of missing items, our Blue Shirts should never be rude when explaining our policies, and were grateful for the time you took to bring this to our attention on the Best Buy forums.
We want all of our customer’s to be fully satisfied with their technology and if for some reason it doesn’t live up to their expectations, or has missing accessories, we back up their purchases starting at 15 days for most items. By joining our free My Best Buy Program you can extend these time frames up to 30 days for Elite Members, and 45 days for Elite Plus Members.
I’ll certainly be documenting these behaviors and hold onto hope you can return to us in the near future so we can provide you with the expert service we strive for. Until this time, please feel welcome to write to us on the forums for any other questions, comments, or concerns!
|JJ|Social Media Specialist | Best Buy® Corporate|
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