02-26-2020 09:28 AM
02-27-2020 11:55 AM - edited 02-28-2020 11:56 AM
Good afternoon, cabutkowski,
Welcome to our forums, and thank you for sharing your feedback with us. While I’m glad the associates at our Holmdel, NJ store were able to get your iPad exchange processed for you, it’s disappointing to hear it took explaining your request four times to get it completed.
We can’t hope to improve the level of service we’re able to provide our customers without feedback like this, and I appreciate you taking the time to call our attention to this visit. Please know our Support Forums are moderated out of our Corporate Headquarters here in Richfield, MN, so you’ve certainly come to the right place to share your feedback, and I’m optimistic your next shopping experience with us will end on a more positive note.