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New Member
Posts: 2
Registered: ‎02-13-2020

Tax Exempt purchases

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Hi,

 

I just returned from a trip to purchase, an HP printer, extra toner cartridges, Flash drives, and a couple of ergonomic keyboards.  About $500 worth of supplies for my Organization, University of Colorado, Boulder.  I do this many times a year. Usually, I spend at least $1,000 each time, sometimes more.  It has been a simple transaction.  I have a State issued credit card with the tax exempt number on it and have simply purchased items and used the credit card.  That worked for me for at least 5 years now.  Today, I got to the register with the items mentioned above and the person at the register said that my tax exemption would not work as their process had changed. He said that he could not help me and went to the next person in line.  I took my purchases to the Customer Service line and waited in the line with me was two customers from the City of Boulder who also had their purchases rejected.  We had the same issue and spoke to the Customer Service Rep or Manager?  He said that we had to go online and fill out forms and then we could purchase our items.  All of us in the line were then told that he could not help us and there was nothing he could do.  We all put our purchases on the desk and walked out.  The two other customers had about several $1,000s worth of stuff.  

 

I went across the street to Staples and got all ot the equipment and supplies I needed.  Was greeted by a salesperson who helped me select and carry each item and said there would be no problem using my tax exempt credit card.  Wow, such a different and pleasant experience.  As I was walking out I saw the two other people from the City of Boulder checking out their purchases and they also had no problems using their tax exempt credit cards  They also bought even more items.

 

What is going on at Best Buy?  HP printers displayed but not in stock, no toner carts for that printer, No greetings, no offers to help and just plain disrespect from the cashier and the manager.  The three of us from different organizations all agreed to not shop there anymore.

 

Ronald {removed per forum guidelines}

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New Member
Posts: 2
Registered: ‎02-13-2020

Re: Tax Exempt purchases

By the way none of us were notified of any changes in the Best Buy tax exempt procedures.  Our credit cards contain our State Tax Exempt numbers and do not expire.  

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Posts: 5,380
Topics: 171
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Registered: ‎08-21-2017

Re: Tax Exempt purchases

Good afternoon, Ronald,

 

I appreciate you taking the time to visit us here at our community forums and letting us know about your experience with this purchase. At the beginning of this month we transitioned to our new Tax Exempt Customer Program. While our store locations can no longer process applications to join this program government issued purchase cards should not require an account as long as it's centrally billed. Do you know if this card is centrally billed?

 

I'm disappointed to hear that this experience has influenced your future purchasing decisions. I hope we can welcome you back and provide you a smoother process. Please don't hesitate to let us know if we can assist you at that time, we'll be happy to help as much as we can.

AndrewB|Social Media Specialist | Best Buy® Corporate
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