Add Product

Search Results:

Reply
New Member
Posts: 5
Registered: ‎07-13-2022
Accepted Solution

TV was broken when I got home

I bought a 4k 65 inch TV in store today. I got home, opened the box, and the screen was broken. I tried taking it back to exchange and they accused me of breaking it. Is there anything I can do to get an exchange or am I just out $650?

Posts: 11,569
Topics: 1,936
Kudos: 1,011
Blog Posts: 0
Solutions: 360
Registered: ‎11-10-2008

Re: TV was broken when I got home

In general - it is the customers responsibility to transport a TV home safely. Did you have a vehicle adequatly big enough to transport it? Best Buy can't open televisions to check for quality prior to selling them as it would be a used TV you would be buying. For a TV this big I suggest Best Buy delivery so that in the case of damage you have some kind of leniency in the event of damage.

 

It's basically your word against theirs. It's fairly risky to transport a TV of this size by yourself. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 5
Registered: ‎07-13-2022

Re: TV was broken when I got home

I gues I was dumb for not buying it on Amazon.

Posts: 113
Topics: 1
Kudos: 18
Solutions: 8
Registered: ‎11-24-2021

Re: TV was broken when I got home

Hey, Newtles342!

 

Thanks for reaching out. We appreciate you choosing Best Buy for this investment. A new television is something to be excited about. I enjoy watching my favorite shows and playing my favorite games from the comfort of my home, and a 65-inch screen would provide an awesome experience. If the screen was somehow broken, I understand why you'd be inquiring about what options may be available. It sounds like you have already attempted to work with the store team, which was the right thing to do. I'd like to ensure I have a clear understanding, so I can offer the best possible support.

 

Would you mind describing the way the television was transported to and from your home? Was the screen completely shattered, or was there just a noticeable crack? Also, was there any indication of damage to the exterior of the box?

 

You are welcomed to send this information to me in a Private Message. So I may access the purchase details, please include your full name, email address, and telephone number. To send a Private Message, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you.

 

Kind regards,

Trey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎07-13-2022

Re: TV was broken when I got home

If anyone was wondering they refused to exchange. They will probably delete this but stay away from best buy. I owned the TV for an hour and they would not exchange.

Posts: 113
Topics: 1
Kudos: 18
Solutions: 8
Registered: ‎11-24-2021

Re: TV was broken when I got home

Good Morning, Newtles342.

 

Thanks for reaching back out. Nice to speak to you again. I hope all is well. As stated before, we highly recommend to transport your TV standing upright, especially in unfavorable conditions.

 

Kind regards,

Trey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Trusted Contributor
Posts: 2,783
Registered: ‎02-07-2011

Re: TV was broken when I got home

I wish bestbuy would put signs up in the store. "All TV's transported by the customer are not returnable with physical damage, talk to us about our delivery services"
Posts: 11,569
Topics: 1,936
Kudos: 1,011
Blog Posts: 0
Solutions: 360
Registered: ‎11-10-2008

Re: TV was broken when I got home


@nckhammond wrote:
I wish bestbuy would put signs up in the store. "All TV's transported by the customer are not returnable with physical damage, talk to us about our delivery services"

I agree this should be a sign that is posted  in the store. IDEA X would be a good place to put this but in the end a TV is a high precision device and the bigger it gets the harder it is to transport it. The OP Had good intentions of transporting it home but in the end damage occured. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Posts: 1,080
Topics: 57
Kudos: 137
Solutions: 62
Registered: ‎07-23-2018

Re: TV was broken when I got home

This topic has been moved to its own thread under the board BestBuy.com for further review.