10-28-2020 02:43 PM
10-29-2020 02:30 PM
10-30-2020 12:53 PM
11-02-2020 04:36 PM
Good afternoon, Kevin,
Welcome to our forums, albeit under such unfortunate circumstances. Upgrading your home’s TV should be an exciting experience, so I’m sorry to hear yours has been soured by the delivery and subsequent visit to your local Best Buy store. I can’t say I would feel any less frustrated under similar circumstances, and I apologize for the inconvenience this experience has undoubtedly caused.
Since posting to our Support Forums, have you received the call from our Bloomingdale location that you were expecting?
Looking forward to hearing from you,
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11-02-2020 05:21 PM
11-02-2020 06:21 PM
Hi, Kevin,
Thank you for the clarification. I’d like to take a closer look into this order, however, I’ll need a few pieces of additional information from you. If you could send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to utilize the blue “Private Message” button in my signature to send me this information. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Also, you mention speaking to a few different associates at our Bloomingdale location. If you happened to get the names of any of the associates you spoke to, I’ll ask that you include that information in your message as well.
Looking forward to hearing from you,
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