Best Buy Store Purchase

[KevinAmi]

Hello, I wanted to share the experience I just had, at the BestBuy-Bloomingdale. I just had a 65 inch tv delivered to my house. There were 2 delivery guys delivering this. I watched as one guy prop the tv on his shoulder. They were friendly, and left it right where I needed it. Once I unpacked and hung it up with my wife, the screen had lines in it and an area you can see that's been knocked into. I tried calling the store to let them know about this situation. After being on hold for 15 minutes, I hungup and drove to the store. 5 minuetes were on hold for the department, and 10 on hold for a manager. So now I'm more frustrated, and drove to the store. Upon arriving, I went straight to the tv area. There were 3 guys there just chatting at the register. One of them could have answered the phone!! But I digress. I let them know the situation, showing them the picture I took of the screen. The first guy asks another one to look at the picture, them calls to the 3 guy to come see the picture. One of them them asks what did I do!! So let's throw logs on the fire. I was really furious. I once again explained the situation. Now they call a supervisor over for me to explain everything, AGAIN! You know, all I want is a working tv! After speaking with him, he can't help me because the delivery truck was still out, and my ty that was delivered was still showing as our for delivery. I was to go home and wait for a call! What? Just take care of me while I'm there!

This has been very frustrating to me, as a customer. I drove off feeling helpless, and mad at this point, not frustrated, MAD!

I work in the service industry, at a big box realtor, and know better. So now I guess I'll have to wait for a call, hoping that they actually call me, and another day without the tv I paid for!
Kevin

[nckhammond]

It's TRUE, until the item has been marked as delivered thier system will literally not allow them to do any thing.

Also thier phone system goes to a central hub. It may not even have rang that store

[KevinAmi]

As a consumer, that's unacceptable!

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, Kevin,

Welcome to our forums, albeit under such unfortunate circumstances.  Upgrading your home’s TV should be an exciting experience, so I’m sorry to hear yours has been soured by the delivery and subsequent visit to your local Best Buy store.  I can’t say I would feel any less frustrated under similar circumstances, and I apologize for the inconvenience this experience has undoubtedly caused.

Since posting to our Support Forums, have you received the call from our Bloomingdale location that you were expecting?

Looking forward to hearing from you,

[KevinAmi]

I have never received a call from the store.

[SeanM-BBY Retired: Social Media Specialist]

Hi, Kevin,

Thank you for the clarification.  I’d like to take a closer look into this order, however, I’ll need a few pieces of additional information from you.  If you could send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number or “Customer Service PIN” from the bottom of your receipt

As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to utilize the blue “Private Message” button in my signature to send me this information.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Also, you mention speaking to a few different associates at our Bloomingdale location.  If you happened to get the names of any of the associates you spoke to, I’ll ask that you include that information in your message as well.

Looking forward to hearing from you,