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Posts: 1
Registered: ‎01-15-2023

TMobile Trade In Promotion

I bought an iPhone 14 at Best Buy on 12/28 from Karyme at the store in Bridgewater, NJ when I was visiting from out of town.

Karyme did not give me the trade in instructions, shipping label, or box at the time of sale and I was left unclear where/how to send my original device.

I called Best Buy customer service, went to Best Buy stores in my local area, called T-Mobile and went to TMobile stores in person - all told me that the only person that could help would be Karyme.

I took a trip to Bridgewater today to get the shipping information - and after spending 2 hours in store - the situation still hadn’t been resolved. Best Buy was able to send me a return label however it’s for the wrong phone (incorrect IMEI) so I am now still in $800 debt to T-Mobile because I am unable to trade in the phone.

Further, Karyme proceeded to give me an attitude when I tried to get help at the store and began back-talking me and blaming me for the problem. Once I spoke to a supervisor, it was clear that it was Karyme’s fault.

I am still unable to ship my original device back to receive the promotion. I am so disheartened and frustrated especially in an economic downturn to be suddenly due another $800. Please help.

Posts: 158
Topics: 0
Kudos: 23
Solutions: 13
Registered: ‎11-08-2021

Re: TMobile Trade In Promotion

Hello and thanks for reaching out on our Forums, Megnanarasimhan!


Trading in a phone should be easy and we understand your frustration and would like to help.


Could you send me a private message with the following information? You can do this by clicking the blue "Private Message" button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number


Graham|Social Media Specialist | Best Buy® Corporate
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