09-10-2021 01:07 AM
09-11-2021 03:23 AM
I would go to the store and see if they can help you as it sounds like the item may have not been scanned in properly. If this is a tablet with cellular data the mobile department should be able to help with the activation process.
09-11-2021 12:38 PM
09-12-2021 05:54 PM
Hey, Frederickdawg, and welcome to our online community!
Thanks for reaching out on our forum for support with your Samsung purchase. I hate to hear you haven't been able to register your device, and I can imagine your concern with this. Were you able to visit your local Best Buy to discuss this situation, as hockeycanuckjc suggested? That'd typically be the best solution in this case.
09-12-2021 07:37 PM
09-13-2021 08:54 AM
Thanks for sharing that additional information!
If you'd like, I can take a closer look at this situation and do what I can to help. To start, please send me a private message including your full name, email, phone number, and customer service PIN located at the bottom of your receipt. You can find the blue option to message me to the right of my name below.
All the best,