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Posts: 2
Registered: ‎10-15-2019

THEY TRIED TO SELL ME A COMPLETELY DIFFERENT PHONE

At store #1425 I already noticed everyone working was lazy trying to not aid for my help. My mom was planning on getting me a Iphone this day and they made someone from a different department help me. I go in asking for the iPhone XS! My mom repeatedly told me to buy a wrapped phone only, but the workers told me it was brand new and lied. It was normal they took off the plastic they said. I already noticed red flags when I saw that the iPhone was in a IPHONE X BOX! They had SHARPIED I PHONE XS ONTO THE BOX. I don’t mind giving a PIN number of the item to track that box down as evidence because who decided to sharpie on a iPhone box? The phone wouldn’t even charge up and that’s when I asked for a refund. This girl finally buds in because this is her department and tries to charge us the restocking fee for them selling me a bad and completely different phone while IN THE STORE. We got there at 5:30 pm and let at 9! Waiting for our refund. It was the WORST EXPERIENCE IN MY LIFE I CRIED THINKING WHAT IF I HAD LEFT WITH IT.
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Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: THEY TRIED TO SELL ME A COMPLETELY DIFFERENT PHONE

Hey, Annafone1,

 

Thanks for taking the time to connect with us here on the Best Buy Forums. Welcome to this awesome, public community!

 

Getting the wrong phone certainly seems a bit odd, so I would be reaching out as well. Per the terms of our Return & Exchange Promise, there are restocking fees associated with bringing back a cell phone, as well as other items.

 

I’d be happy to look into this a bit closer and see what answers I may be able to provide. To do so, please click on the blue button in my signature below to send me a private message. Please be sure to include your full name, email, phone number, and Customer Service Pin from your receipt if doing so.

 

Kindly,

Quinton|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎10-15-2019

Re: THEY TRIED TO SELL ME A COMPLETELY DIFFERENT PHONE

IT WAS INSIDE THE STORE THOUGH I DID NOT LEAVE WITH IT! They tried to scam me I hope you understand this situation