10-15-2019 07:58 AM
10-15-2019 04:13 PM
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Getting the wrong phone certainly seems a bit odd, so I would be reaching out as well. Per the terms of our Return & Exchange Promise, there are restocking fees associated with bringing back a cell phone, as well as other items.
I’d be happy to look into this a bit closer and see what answers I may be able to provide. To do so, please click on the blue button in my signature below to send me a private message. Please be sure to include your full name, email, phone number, and Customer Service Pin from your receipt if doing so.