Best Buy Store Purchase

[davidaronow]

I have the exact same problem as here:
https://forums.bestbuy.com/t5/Best-Buy-Store-Purchase/BB-backing-out-of-T-Mobile-iPhone-Trade-In-agr...

I got an email from Best Buy with trade in instructions that were just to print the label from the T-mobile site, but since the information was not passed from BBY to T-Mobile there is no label to print.  T-Mobile said they didn't get the info so they can't help, I called BBY today and the people I talked to were not helpful.  

Since I already ported my number I do not want to return my new phone I just want the trade in properly sent over to T-Mobile.  

[MeghanM-BBY Social Media Specialist]

Hi, davidaronow,

Welcome to our Forums! We appreciate you taking the time to contact us here. I know when I sign up for a promotion, I expect to have that honored. I'm happy to look into this for you and assist where I can. I see that you have sent a Private Message as well and will respond there, as we will have to get some information from you in order to look into this.

Sincerely,