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Posts: 3
Registered: ‎07-17-2022

T-Mobile trade in not processed properly by Best Buy

I have the exact same problem as here:


I got an email from Best Buy with trade in instructions that were just to print the label from the T-mobile site, but since the information was not passed from BBY to T-Mobile there is no label to print.  T-Mobile said they didn't get the info so they can't help, I called BBY today and the people I talked to were not helpful.  


Since I already ported my number I do not want to return my new phone I just want the trade in properly sent over to T-Mobile.  

Posts: 150
Topics: 1
Kudos: 19
Solutions: 12
Registered: ‎12-07-2021

Re: T-Mobile trade in not processed properly by Best Buy

Hi, davidaronow,


Welcome to our Forums! We appreciate you taking the time to contact us here. I know when I sign up for a promotion, I expect to have that honored. I'm happy to look into this for you and assist where I can. I see that you have sent a Private Message as well and will respond there, as we will have to get some information from you in order to look into this.



Meghan|Social Media Specialist | Best Buy® Corporate
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