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Posts: 1
Registered: ‎04-07-2021

Stores not taking calls

Who thought it would be a good idea to stop taking phone calls at the local store? I have a question that can't be answered by even the most skilled, well-intentioned call center rep. Not taking calls from customers at the local store is a huge customer service issue. Had I know Best Buy was doing this I would never have made my purchase and very likely won't give my business anymore after this.

Posts: 9,565
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Registered: ‎11-10-2008

Re: Stores not taking calls

Staffing is limited in stores due to COVID right now. So if they can't answer the phone they may not have the people to staff in certain locations in the stores.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎11-23-2018

Re: Stores not taking calls

Hello, das0527, and welcome to our online community!

Thank you for posting to our forum. I hate to hear you've been unable to get a question answered that you have, as we expect our customers to receive world-class support in any case. While it sounds like you've already tried to call our customer service line at (888) BEST-BUY or (888) 237-8289, I'm happy to answer any questions you may still have and do what I can to help. We here on the social media team are located in our corporate offices and should be equipped to handle what's going on with a purchase, service, or account.


To start, please send me a private message including your full name, email, phone number, and details about what you're looking for support with. You can find the blue option to message me the right of my name below.


All the best

Allison|Social Media Specialist | Best Buy® Corporate
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