01-17-2023 09:05 PM
01-18-2023 12:12 AM
I understand your frustration. The return policy is set in stone and is not designed to accomodate for situations like this or any other situation that has expended the return policy on the receipt.
While you are free to go to your Best Buy store to try and get a store credit or refund, it is up to the employees to make exceptions. If they do not make an exception you can ask for a supervisor or manager, at the end if they say you can't get anything it would be their final decision and you can't get a refund.
01-18-2023 09:28 AM
Hey there, Jcastilione.
Thanks for reaching out to us here on the Best Buy Forums. When I have an issue getting something returned, I want to know if there are any other options, so I understand your concern. Can you please send me a private message with your full name, phone number, email address, and original order number or customer service PIN from the bottom of the receipt from the purchase, so I can see if we have any other options?