Best Buy Store Purchase

[Jcastilione]

Fiancé bought me a GoPro camera with accessories for Christmas (over $700) without realizing I’d already had one. She went to return it today and they told her she’s 3 days too late. We are in a state of emergency with all the flooding going on and we live about an hour away from our nearest store. She is a nurse and has been extremely busy and i work in law enforcement and have been nonstop over the last month or so. They said no to cash back and we inquired about simply store credit then and they didn’t even want to work with us. None of the products were opened at all! We have been long time customers of Best Buy and have spent a lot of money there. I called customer service and they were absolutely no help. We will not give a company like this another dime. Lost a customer for life.

[hockeycanuckjc Community Veteran]

I understand your frustration. The return policy is set in stone and is not designed to accomodate for situations like this or any other situation that has expended the return policy on the receipt. 

While you are free to go to your Best Buy store to try and get a store credit or refund, it is up to the employees to make exceptions. If they do not make an exception you can ask for a supervisor or manager, at the end if they say you can't get anything it would be their final decision and you can't get a refund. 

[Connor-BBY Social Media Specialist]

Hey there, Jcastilione.

Thanks for reaching out to us here on the Best Buy Forums. When I have an issue getting something returned, I want to know if there are any other options, so I understand your concern. Can you please send me a private message with your full name, phone number, email address, and original order number or customer service PIN from the bottom of the receipt from the purchase, so I can see if we have any other options?

Thanks,