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Posts: 1
Registered: ‎11-01-2020

Store treating me like a thief. Online purchase, store pick up and wrong item received

[ Edited ]

Good evening,

 

My name is Jose {removed per forum guidelines} I purchased a Skytech Gaming PC on 10/12/2020. I picked it up in store on 10/21/2020. On 10/25/2020 we hooked up the computer and installed anti virus and my son signed up his steam account. My nephew realized the tower looked a little different than the one that I purchased. When we searched the information on the specifications we found that the computer that I was given was not the one that I paid for. I went back to your store Davenport, Florida location on 11/01/2020 with the PC and was treated very poorly. I was told that the computer had things installed on it from 2019 which can't be accurate as this was a new purchase from 2020.  This would mean that I was a given a used PC. I have spent a lot of money at your stores and I am also a credit card holder. The store kept the PC and is now "investigating". I even told the employee to pull the cameras from the day that I picked this up. I even purchased an extended warranty for a PC which is void since I was not even given thecorrect PC. I am upset not only to be treated this way but the fact that this was a birthday gift for my son. 

 

Also I disposed of the box which also was an issue for the store employees. But why would I need the box when all of my purchase is documented on Best Buy online. 

 

My order number is {removed per forum guidelines}

 

Please have someone from corporate contact me at {removed per forum guidelines}.

Posts: 6,405
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Registered: ‎08-21-2017

Re: Store treating me like a thief. Online purchase, store pick up and wrong item received

Hello, Jose,

 

Welcome to our community forums. As someone who purchases quite a few products for pickup, I can imagine your surprise to see that this computer looked different than you expected after setting it up.

 

I'm glad to hear that you've been working with your local store towards getting this resolved. Have you been able to get help since making this post?

 

If not, please let me know. I would be glad to see what options we have available to help.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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