Best Buy Store Purchase

[Kenzikenzi]

 I was recently told to reach out to a leader email by a Best Buy total tech customer service representative. I have recently purchased and returned a Sony camera from my local Best Buy. When I returned the camera I was charged a restocking fee which is understandable, but I was then told by the store associate that total tech members are excluded from that charge. I said that I was in fact a total tech member and the store member had looked up the account and because it is in my husbands name that it did not count. My husband and I have what I thought was a “household” total tech account and when talking later to total tech customer service rep she confirmed that it should have been looked up another way to confirm that this purchase was under our household total tech account because both emails are linked to the Total Tech account. The second issue is that when I agreed to be charged the restocking fee Although,  I am a total tech member, I was given the rest of the refund in store merchandise cards and it was not refunded to my Best Buy credit card which is how I had purchased the camera.  I am not quite sure why I wouldn’t have been refunded to my Best Buy credit card? I have a credit charge on my Best Buy credit card that I can not pay back with the store merchandise card. I am a frequent shopper at my local Best Buy and this has been my first even return and this process has left me very uncomfortable. I do have a dispute with citi bank for this purchase. After talking with total tech representative she had given me an email to reach out to see if someone could help me resolve this issue but I haven't heard a response back yet. 

Thank you!

[Jenni-BBY Retired: Social Media Specialist · Accepted solution]

Hi there!

Thanks for reaching out to us here on the Best Buy Forums. I can understand how the differing information may be confusing, and I am happy to see if I may be able to offer some additional insight. To start, please send a private message with your full name, phone number, and email address, along with the customer service pin (found at the bottom of the receipt), if you have it. You should be able to do this by clicking the blue button near my signature.

Best,