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New Member
Posts: 2
Registered: ‎11-16-2022

Store refused to accept Network Recycling Coupon they Issued to me

This offer:

https://www.bestbuy.com/site/recycling/networking-recycling-offer/pcmcat1497300657381.c?id=pcmcat149...

 

I gave the customer service desk my existing router in exchange for the coupon.

 

When I went to check out the cashier was having trouble applying the coupon and called over a supervisor. The supervisor pushed some buttons for a while and said there was nothing he could do.

 

At this point I felt scammed and trapped because I needed a new router and they couldn't return the one I just gave them per the terms of the coupon. So, I purchased the new router at full price.

 

The router I purchased is not on the exclusion list of the coupon, and in fact has the offer linked above its product listing on bestbuy.com as a 'trade-in offer'.

 

I'm hoping someone here might be able to apply the coupon to my order retroactively, otherwise consider this a cautionary tale of false promises and bad service.

Social Media Specialist
Posts: 129
Registered: ‎10-12-2021

Re: Store refused to accept Network Recycling Coupon they Issued to me

Hello, Metheos, 

 

Thank you for reaching out to us here on our Forums although I wish it was under better circumstances. We strive to provide the best customer service possible. I'm sorry to hear that your experience so far has not been satisfactory. I love discounts myself I always like to know that I am getting the best prices so I can understand how you might be feeling. I would like to see if I could be of any help in this matter. If you please could you send me a private message with your full name, phone number, and email to get started. To send a private message simply click the blue button to the right of my signature. 

 

Thanks, 

J.Ezra|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-16-2022

Re: Store refused to accept Network Recycling Coupon they Issued to me

Thanks for making this right for me 😄