12-25-2019 03:03 PM
I am writing to find out how to file a formal complaint against Best Buy. I purchased a router from them in August.and the sale person was really forward in telling me how to get my current service cut off and use the router from best buy. I bought the router but the sales person was new. I went home and called ATT and told them that I needed to get the current router turned off because I have my own. I was told by ATT that they could not do that. After about twent minutes I gave up. I waited a week and went back in the store to return the router. The same sales person came to me and told that if I return the router I was crazy, that I got it at a very good price and that I needed to go back and make ATT turn off their router and use the one I got from best buy. Again I went home and called ATT and they told me the same thing. In fact what they did was extend the wireless service and so I didn't need the router. I had placed the router in my a corner of my bedroom. I have been going to my oncologist and failed to meet the deadline to return the router but I was never told that there was a deabline only that I could keep it and make up my mind. Remember I went in and tried to return the router but was talked out of it. When I did go in the store I was told that I could not get a refund and I could not get a store credit. I have an item that I really didn't need and was talked out of returning. I think the new person wanted to make an impression and I was the target. Neverthelessl I need help in getting some type of satifaction. I am a cancer stem cell patient and need all the money I can get. I don't have money to just sit around and I really don't like the fact that there are people that will do and say anything to get you to spend your money on items that you don't need. I was able to talk to a manager in the store but could not reach the manager of the store. I NEED HELP!
12-25-2019 07:25 PM
12-26-2019 06:01 AM
12-26-2019 10:02 AM
I have tried several times to reach the store overall manger but no one answers the phone when you call the store. I have also gone in the store only to be told that the store manager was not workng on that day. I need help in reaching someone. Althought this may not be a larger amount of money for you but it will pay for more medicine for me. What can I do to get help? If there is a better way to contact the store manager then please help me get the manager contact me. Do you think I need t contact the better business bureau to get help?
12-29-2019 04:21 PM
Welcome to the forum, and thank you for connecting with us regarding your experience attempting to return a router you purchased in August. It sounds like you've received some mix information, which would leave me confused as well and seeking a solution. In many cases, you have the option of providing your own compatible equipment for your internet service, which many people prefer.
I understand you had trouble getting this router to work with your service from AT&T though, and that you visited the store much earlier with intentions of returning the device, but it was recommended you try again to get things to work. While I can assure you there was no malicious intent here, I can also see this wasn't the smooth experience you hoped for or that we strive to provide. Under our Return & Exchange Promise though, this router would be well beyond our return or exchange period, so the options available would be limited.
I would be delighted to further review this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.