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Posts: 1
Registered: ‎10-31-2020

Store pickup

Hello,

 

I purchased a television from the store in Niles, OH today.

The associate told me that he would bring the TV to the front and help me load it.

I had parked 2 spots from the front entrance, so when he came up I pointed to my truck and he said that he wasn't allowed to cross the yellow line due to liability issues. He told me that I needed to pull up to the front.

The aisle directly in front of the store is a main road with a light at the entrance. Because of that, there is a line of cars constantly across the front entrance, and it is particularly long when the light is red. 

As I was waiting to get through so that I could pull up in front, a customer backed into my truck. The damage was negligible, so i told the other driver to just go ahead and leave. I still could not get through the line of cars to pull up to the front, so I ended up running up with my wife and carrying the TV to the truck. That was no big deal, but someone needs to look at the situation with the customer pickup in that store. There is so much traffic going across the front of it that it is really dangerous. A pickup area behind the store or on the side would be much less dangerous. The fact is that most of that traffic is just driving through. Most cars are not stopping to shop at Best Buy, they are just cutting through.

To me, the best solution would be to totally close off the entrance closest to the front door. There is another at the back of the parking lot. That probably isn't up to Best Buy, but I would think that for safety's sake, someone would at least look at that situation.

Posts: 10,229
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Registered: ‎11-10-2008

Re: Store pickup


@BobBowen wrote:

Hello,

 

I purchased a television from the store in Niles, OH today.

The associate told me that he would bring the TV to the front and help me load it.

I had parked 2 spots from the front entrance, so when he came up I pointed to my truck and he said that he wasn't allowed to cross the yellow line due to liability issues. He told me that I needed to pull up to the front.

The aisle directly in front of the store is a main road with a light at the entrance. Because of that, there is a line of cars constantly across the front entrance, and it is particularly long when the light is red. 

As I was waiting to get through so that I could pull up in front, a customer backed into my truck. The damage was negligible, so i told the other driver to just go ahead and leave. I still could not get through the line of cars to pull up to the front, so I ended up running up with my wife and carrying the TV to the truck. That was no big deal, but someone needs to look at the situation with the customer pickup in that store. There is so much traffic going across the front of it that it is really dangerous. A pickup area behind the store or on the side would be much less dangerous. The fact is that most of that traffic is just driving through. Most cars are not stopping to shop at Best Buy, they are just cutting through.

To me, the best solution would be to totally close off the entrance closest to the front door. There is another at the back of the parking lot. That probably isn't up to Best Buy, but I would think that for safety's sake, someone would at least look at that situation.


 

Okay so you told a driver to go because the damage was so and do. Well , he may have snapped your picture or remember your license plate number so you should have done the same to get his in case something happened. You could be more liable for their costs if it comes to that than the cost of a TV.

 

While Best Buy employee can help you with loading items into your car it is true that you have to comply with their request for liabiliy reasons. I see people from the local BBY I go to all the time park in front of the store and the item is transported into the vehicle. 

 

Maybe its the fault in this case of the person who hit you, I don't know I was not there. But all kinds of problems in different capacities can happen from this situation. 

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Registered: ‎11-29-2016

Re: Store pickup

Good afternoon, BobBowen

 

Thank you for taking the time to join our Community and share your experience with us.  There are a lot of perks to shopping online and utilizing our in-store and curbside pickup options, so it’s disappointing to hear your experience when utilizing this feature to pick up your TV order from our Niles, OH location was such a sour experience.

 

We can’t hope to improve the level of service we’re able to provide our customers without feedback like this, so I appreciate you taking the time to call our attention to this particular matter.  I do hope you’ll continue to shop with us in the future, so we might provide you a more positive experience that I know we’re capable of.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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