02-21-2021 11:55 AM
02-21-2021 07:13 PM
But it's not a problem with the store that the store manages, manages... so nothing in his power to correct. I do agree it would be a better look for them to at least come out to talk to you, but ultimately, there is no obligation for a retailer to service a product outside a return policy, and I suspect even if a manager spoke with you but still couldn't help, you would be just as unhappy, if not more (as there is still this old school misconception that all we need to do to get things our way is to "speak with a manager"...)
02-22-2021 03:36 PM
Hello, Kdomrose, and welcome to our online community!
Thanks for posting on our forum for support. I hate to hear you've run into issues with your router, as I understand how important it is to have this piece of technology working. Were you able to contact the manufacturer as mentioned here for potential assistance?
While this would be outside of its return or exchange period like nckhammond said, we'd still expect you to receive excellent service and support when visiting your local store. I'm sad to learn that did not happen when you went to the Alexandria location. Were you able to speak with another leader at the store and leave your feedback?