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New Member
Posts: 2
Registered: ‎01-22-2021

Store gave my order to someone else , Best Buy refuses to refund

[ Edited ]

Hello I am having issues with a store pick up order for the past 2months. I placed an order for pick up from the Best Buy in Gainesville , fl on 11/22/2020. The next day I wanted to cancel the order as I found it at a better price at the actual Store. When I tried to cancel the pick up order I noticed it said picked up . Alerted as I never picked up the order I contacted you all at which you all told me I have to try to work it out with the store . The store is located 3hrs away from me and you all informed me that it had to be handled by the store . I went up to the store and they said they would contact me . That contact never came so I contacted you all and you all said the store said it was picked up and signed for by someone and they will not help in this situation . I am beyond baffled as I never authorize no one but myself to pick up the order . It has been this contact run around with you all . I have been lied to multiple times with agents saying that the refund is processing , they have put in a refund for the troubles I have been having with this situation and have confirmed with my bank that no refund was ever sent to them nor have they been in communication with you all. I am tried of how this situation is being treated and just want my money back for the item I never got nor authorize for anyone to pick up. The store needs to get their system together and check identification . I have went to the police like you al told me and they told me I would have to work it out the company which is you all , I can’t keep continuing to go to the store as it is far and nothing is being resolved. My information is Keaira {removed per forum guidelines}, {removed per forum guidelines} and {removed per forum guidelines} order number {removed per forum guidelines} . Thank you

Posts: 1,608
Topics: 77
Kudos: 265
Solutions: 74
Registered: ‎11-23-2018

Re: Store gave my order to someone else , Best Buy refuses to refund

Hello, Keaira, and welcome to our online community!


Thank you for posting on our forum for support with your recent pickup order. It sounds like you've taken the proper steps to address your missing purchase, and I'm hoping you can continue partnering with the store and local authorities on this. As it appears you may have worked with our customer service agents on a few occasions regarding this situation, I'm happy to review your information in our system and provide any additional guidance that I can.

 

To start, please send me a private message including your full name, email, phone number, and order number. That information seems to have been removed from your public post in an effort to protect your privacy. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-22-2021

Re: Store gave my order to someone else , Best Buy refuses to refund

I have sent you the information
Posts: 1,608
Topics: 77
Kudos: 265
Solutions: 74
Registered: ‎11-23-2018

Re: Store gave my order to someone else , Best Buy refuses to refund

Thanks, Keaira!

 

I'll be following up shortly to your private message. Please keep an eye on your inbox for my reply.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!