04-25-2021 03:25 PM
Good afternoon, Pmichl69,
Welcome to our community forums. I appreciate you taking the time to write to us and letting us know about your recent experience at one of our store locations. We strive to provide expert service no matter how you visit us so it's certainly disappointing to hear about this. I would be glad to help make sure your feedback gets to the right place.
Did you have the opportunity to speak to a store manager? If not, I would be glad to reach out to them on your behalf. Which store location did you visit and when? Do you remember the names of the employees you saw? Did you check in with a host as you arrived to the store?
I'd also like to document your experience here at our Corporate Campus and will need a few more details to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.