04-09-2019 08:21 AM
04-09-2019 11:14 AM
Hi There, Nyctag,
Welcome to the Best Buy Forums! Thanks for posting with us, today.
I'm sorry to hear about the confusion that's been going on with your return. We would be happy to look into this for you. To get started, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.