06-25-2019 07:27 AM
06-26-2019 10:07 AM
Thanks for joining our online community, and for taking the time to share your experience with us.
With all of the options that are available for tech these days, I can understand how it would be advantageous to visit a store and make sure that something fits your needs prior to completing your purchase. I know that I work hard to save up my money, and I want to make sure that I'm making an informed decision prior to committing to a large purchase, such as a TV. I apologize that the remote for the specific TV you came to look at was not available. We appreciate your feedback on this.
If you find that the TV ultimately does not fit your needs, please know that we do offer a Return & Exchange Promise so that you can either return the TV or exchange it for a different model.
06-29-2019 11:13 AM
Thanks for the reply. The Insignia TV is fine. It's just that I don't know who makes Insignia, so the Toshiba brand seems like it would be better quality. I am satisfied with the 39" Toshiba TV I bought at Best Buy 4 years ago and thought that would be the better of the two we were looking at.
Buying in the store should be more informative than just looking at an item without being able to touch it. I can do that online. In fact, you can usually find more information than is available in the store, including the full manuals, reviews and opinions. There are even detailed photos of all the connectors on the back, which you can't even see on the TV's on display in the store and probably wouldn't be allowed to move.
The one thing you usually can't do online is to interactively explore the features and, most importantly for TV's, to see the actual quality of the picture. I bought my Toshiba because it had the brightest picture. My TV faces a window with direct sunlight in the afternoon and most TV's were too dim.
If you're only allowed to look at the TV's in the store, you might as well just sell them on Amazon, especially since you have a 30 day return policy on Amazon (Items shipped from Best Buy purchased on Amazon.com can be returned within 30 days of receipt of shipment) without having to be an Elite member.
06-29-2019 11:30 AM
We do sincerely appreciate the feedback, and I totally understand how important it is to be able to view a TV in person. Especially when you have unique circumstances such as a bright window right on your TV.
I'm glad to hear that you have been enjoying the Insignia TV so far. If there is anything else we can assist with, please send us a Private Message.