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New Member
Posts: 2
Registered: ‎07-23-2019

Store Manager

[ Edited ]

Dear Store Manager:

     I came into your Ocala, Fl store yesterday 7/22/19 to buy a Samsund 65" TV.  I waited 12 minutes and no one was there, I went up to the desk and was told OK.  I went back to the dept. and a new employee came back and waited on a new customer who just walked in. I had previously bought $10,000.00 in appliances at your Gainesville FL store service was outstanding.  I will never be back to tthe Ocal, FL store, how about some customer service training.

 

Patrik {removed per forum guidelines}

{removed per forum guidelines}

Posts: 11,592
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Registered: ‎01-03-2013

Re: Store Manager

Good morning, Patrik, and welcome to the forum! 

While I'm glad you've registered with the forum to share this experience with us, I wish it were under better circumstances. Purchasing a new Samsung 65-inch TV to upgrade your home theater is incredibly exciting, so I'm certain you were eager to get this purchase underway. We should always be aiming to provide superior service to our customers, which includes helping them in a timely and courteous manner. It seems we may have missed the mark at our Ocala, FL store as you had to request assistance, and when we finally showed up, we assisted someone else. I am sorry for any frustration this may have caused, and hope you give us another chance to delight you as this isn't indicative of a typical Best Buy experience. Were you ultimately able to complete your purchase? 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-23-2019

Re: Store Manager

As I said in my previous note, my intebtion was to make you aware that if this was my experience it ia happening to many others. IT IS QUITE A SHAME BECAUSE OTHER STORES HAVE THE SAME BRANDS.  SO JUST TRY HARDER!

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Registered: ‎10-03-2017

Re: Store Manager

Hello, Patrik,

 

I understand and I'd like to voice Tasha's words and further apologize for any inconvenience you may have faced. I do see that you did manage to successfully get your purchase done at another store but I'd still love to forward this feedback over to the Ocala store so that they are aware and ensure it is not a repeat occurrence. If that's okay with you, I simply ask that you send us over a private message with your full name, email address, and phone number. I'll have this concern sent over to the leadership team there as soon as possible so they can take the proper steps to rectifying it.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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