01-20-2021 01:18 PM
01-20-2021 05:03 PM
The moderators will likely need a few days to get to you, there is a bit of a queue in responding to individual replies.
I will tell you this, open items are considered one of a kind. As such, they are only eligible for return if there is an issue with the product. The manager was providing accurate info when stating this. Once returned, you are able to purchase another item, open box included, at the current price the item in question is marked. Any discounts are 100% up to the store leadership and are not often made. With all of that said, it seems that there was an opportunity with how that information was conveyed to you. Best Buy employees are expected to keep a professional demeanor, even if they are providing an answer that may not be what you hoped for.
01-21-2021 01:32 PM
01-26-2021 06:52 PM
While discouraging to learn it is under such frustrating circumstances, welcome to the forum!
I appreciate you choosing us for your Open-Box item purchase. I understand where you’re coming from regarding this situation though. This is not the experience we want for our customers. We definitely expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. I love these items, because I love to save money. Thankfully I’ve never had an issue, so I’m a little broken hearted you had to experience this. But, I’m here to help.
First, I am going to need some more details. Please, private message me with your Customer Service PIN from your receipt, full name, phone number, and e-mail address. To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions.
I look forward to hearing from you.