12-07-2019 08:09 PM
Conyers, GA Store #389 - 2019-12-07 @5:14 PM EST
Elite Plus Member.
Lawrence with corporate customer service was positive and helpful through out my ordeal and directed me to the best avenues of feedback.
12-17-2019 03:02 PM
Good afternoon, JWP4BB,
Welcome to the Best Buy forum though I wish we were meeting under better circumstances. I’m also sorry for the delay in our response here as we’ve been behind in speaking with our customers due to the multitude of customers reaching out during the holiday. Best Buy has a focus on providing excellent service to all our customers no matter their line of business so if there has been any confusion when working with your local store on a return and repurchase, it is very disappointing to hear.
I’d love to take a closer look at your situation to see what options may be available going forward. To get started can you please send us a few more details? We’ll need your full name, phone number, email address, and the customer service PIN from your Xbox One X Star Wars Jedi: Fallen Order Console Bundle receipt. Keep your information secure by using the blue “private message” option in my signature below this post.