11-15-2021 03:28 PM
11-16-2021 03:38 PM
Hello, clochbaum, and welcome to our online community!
Thank you for posting on our forum regarding your mother's recent purchase. Buying a new refrigerator is exciting, so I hate to hear about the crack in one of the unit's bins. I can understand wanting this addressed. It's troubling to hear about the interaction she then had with leadership at her local Best Buy. I'd like the chance to follow up on this and assist.
First, can you please share if your mother is able to contact us here on the forum, through Facebook, or on Twitter (@BestBuySupport) from her own account? We would be able to best assist if we worked with her directly, since she's the purchaser.