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Posts: 1
Registered: ‎11-15-2021

Store Complaint

My mother purchased a new refrigerator. After it was delivered, we noticed a cracked in one of the bins. She took the cracked bin into the store. The manager told her it was junk. He said everything is junk! The appliances are junk and so are the TVs 😂 Is this true?

Very bizarre customer service.
Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Store Complaint

Hello, clochbaum, and welcome to our online community!


Thank you for posting on our forum regarding your mother's recent purchase. Buying a new refrigerator is exciting, so I hate to hear about the crack in one of the unit's bins. I can understand wanting this addressed. It's troubling to hear about the interaction she then had with leadership at her local Best Buy. I'd like the chance to follow up on this and assist.


First, can you please share if your mother is able to contact us here on the forum, through Facebook, or on Twitter (@BestBuySupport) from her own account? We would be able to best assist if we worked with her directly, since she's the purchaser.



Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or