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Posts: 1
Registered: ‎01-06-2018

Still waiting for refund after 7 days

I purchased 4 new appliances for my home, 2 of which we’re delievered with no problem. The other 2 were kit delievered. 8 days ago I attempted to get s refund and still have not received one. I have called the store failed and have been told each day that it is a computer glitch and it would take 24 hours to correct. As of today I still haven’t received my refund. I have called and filed complaints and each time they tell me the store has to be the one to correct the problem. Best Buy currently owes me about $2500. I would to be contacted by someone who can fix this problem ASAP!!
Posts: 2,605
Topics: 28
Kudos: 211
Solutions: 141
Registered: ‎08-21-2017

Re: Still waiting for refund after 7 days

Hello Falcon167-


Welcome to our community and thank you for taking the time to write to us regarding your refund. I apologize for the delay in responding to your message. We are working as quickly as we can to respond to all of the messages we have received this holiday season. I am sorry to hear that your refund has not been processed yet. $2,500 is no small amount so I can completely understand why you would want to get that back as quickly as possible. I am happy to help you look in to this to see how I can assist you. 


Have you been able to receive your refund yet? If not, can you please send me a private message with some more information about your order? I will need your:


Full name

Email address

Phone number 

Order number


To send a private message, please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can further research this for you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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