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Posts: 1
Registered: ‎04-03-2021

Still being charged for purchases that have been verified returned by Best Buy

I have returned 3 items to Best Buy, all were purchased separately using Best Buy financing. All 3 items were returned, which was verified by a Best Buy store manager, yet I am still being charged for these 3 items on my Best Buy credit card. I have called numerous times to the Best Buy number, just to be transferred to the credit people, who keep telling me they don't see the items returned. I was at a Best Buy store last night about this, the store manager looked up the items, confirmed they were returned, he then called, and was told that an investigation would have to be opened on this. They can investigate all they want, I just want the charges for the returned items removed from my card. Can anybody assist on this?

Posts: 632
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Registered: ‎02-08-2019

Re: Still being charged for purchases that have been verified returned by Best Buy

Greetings, gtbdevs,

First and foremost, I'd like to give you a warm welcome to our community! Returning an item should be simple, and I'm disheartened to hear that you haven't seen your refund post to your account yet. Depending on your payment method, it may take up to one billing cycle for those funds to reflect. Additional details about this can be found within our Return & Exchange Promise.

If that time frame has since passed, I would be more than happy to step in and assist with this! To get started, can you please send me a private message that includes your full name, phone number, email address, and the Customer Service PIN located near the bottom of your receipt where the return was transacted? You can send a secure message by using the blue button below. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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