Best Buy Store Purchase

[nickfolarin]

I purchased a Pokemon Celebrations Elite Trainer Box on Oct. 16th in store. 3 days later, I returned the box unopened for a full refund of $60. Today is Nov. 9, and I still have yet to be refunded my $60. I have called customer service 3 times and even my bank twice. My bank says on there end they see processing refund from BestBuy and returns from other retailers purchase AFTER the 16th have been posted weeks ago.

I really would like some type of resolution to this issue. I have shopped and Best Buy and even have been employed there, and never run across this issue for so long.

[AndrewB-BBY Social Media Specialist]

Welcome, nickfolarin,

Thank you for taking the time to visit our community forums and letting us know about this refund. I know any time I return something, I hope to have those funds available in my account as possible. I appreciate you bringing this to our attention and would be glad to provide a few more details about this process.

Depending on what form of payment was used and how this refund was processed, it can take up to one billing cycle for this appear on your statement but will generally appear in your account sooner. You mentioned that your bank was able to confirm that this refund, is that correct? I would recommend following up with them for more details on when this will be released.

I hope I was able to help clarify the refund process. Please don't hesitate to let me know if you have any other questions I can help with!

[nickfolarin]

Still no refund. Bank still has no notification of any pending refund from BestBuy.

Can you please escalate this situation? It is approaching a full calender month.

[AndrewB-BBY Social Media Specialist]

Hi there, nickfolarin,

Welcome back to our forums. I appreciate you following up with me regarding this return.

While we are unable to expedite the time it takes for a refund to process, I would be glad to make sure this was processed correctly. I will need a bit more information in order to do so. Can you please send me a private message that includes your:

Full name
Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.