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Posts: 1
Registered: ‎01-19-2021

Soundbar Refund (Open Case)

[ Edited ]



I've had a rough time simply trying to get my refund on the soundbar that was lost in transit. Here is the timeline:


-Item purcahsed in-store. Item stuck on fedex truck since 12/15/20.

-filed multiple claims to nothing getting done

-went to the specific fedex center (Maspeth, NY) and the manager, James, claims that his driver thought my soundbar said "return" and shipped to the to Long Island City, NY Best Buy. 

-I went to Best Buy and they said that it wasn't there and they have no record of that. The manager proceeded to call customer support for Best Buy. The agent said he was canceling the order and refunding me (which takes up to 15 days to get back). So, I did that and received the case number {removed per forum guidelines}. I then purchased the soundbar in store to have it immediately. 

-it's been almost a month now and no refund. I called claims and they are saying the 15 days expired and someone closed the case without refunding me--which is absurd.

-The new agent said she must open a new case and i'll be contacted in 24-48 hours with this case number {removed per forum guidelines}


**I would like to be refunded ASAP and compensated for my HOURs of time wasted. This has gotten so out of hand for a simple refund. I've probably wasted a full 24 full hours on this case that wasn't even my fault. Please do something.


Old case: {removed per forum guidelines}


New case: {removed per forum guidelines}



Thank You,

Adam {removed per forum guidelines}

{removed per forum guidelines}

Posts: 3,128
Topics: 38
Kudos: 100
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Registered: ‎10-19-2017

Re: Soundbar Refund (Open Case)

Hello, amisch,


Welcome to the Best Buy Forums!


I appreciate you taking the time to reach out to us regarding your order, and for your patience while waiting on a response. We've been busier than usual, and are working hard to get back to everyone. I was able to find the purchase details with the information you provided during your forums signup. I can see that you proactively contacted our Customer Care Team over the phone, and they were able to get this issue resolved for you. If this is not the case, please don't hesitate to send me a private message by clicking on the blue button next to my signature with the details.


Thank you for posting!


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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