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Posts: 1
Registered: ‎09-09-2021

Someone used my card at a Best Buy Store

I live in Savannah and someone used my card information in the store.
Posts: 9,923
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Registered: ‎11-10-2008

Re: Someone used my card at a Best Buy Store

You would need to file a fraud case with the issuer immediately and contact Law Enforcement to contact them with your report as well. BBY will work with your local police department to help investigate the fraud which can include transactional receipts, video footage and so forth. These forums, while can help with many issues, it would be in your best interest to do the above I've suggested for a faster turnaround on this.


Now if this was a My Best Buy rewards number, it may be the cashier entered the wrong number in the store and it appeared on your account. BBY can help you remove such transactions from your account.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎11-23-2018

Re: Someone used my card at a Best Buy Store

Hello, Simdim, and welcome to our online community!

Thank you for joining our forum and posting for support. I know how alarming it can be to notice a charge on your credit card statement that you did not make, and I can understand wanting to report this and look into what happened. 


In regards to the process moving forward, hockeycanuckjc provided the best steps at this time. Additionally, if you have a My Best Buy account, we suggest updating your password. If you'd like us to document your experience in our corporate system and assist with anything else, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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