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Posts: 6
Registered: ‎10-29-2014

Someone Else Picked Up My Order When I'm NOT Even Went to Best Buy!

So I just got email today at 11:49 AM on April 16th, 2021 that someone picked up my order for "Nintendo Switch Pro Controller MONSTER HUNTER RISE Edition" when I'm not even going out from my home yet. (I felt sick today.)


I called the 1-800 number and the customer service was not helpful. I tried to use chat function, and the agent asked me to go to the store. I do not want to go to the store when I feel sick (I just got 2nd shot of COVID-19 yesterday.) How can this happen? Does not the staff MUST check the ID before item is released?! (I went to a Best Buy store one time without ID, and they did not authorized to release. I wonder why this order was able to do so?!)


This item is so limited that it was hard for me to purchase, but now someone else have it for FREE! (because credit card was charged, so who ever picked up simply get the controller without paying?!)

Posts: 5,910
Topics: 200
Kudos: 512
Solutions: 292
Registered: ‎08-21-2017

Re: Someone Else Picked Up My Order When I'm NOT Even Went to Best Buy!

Good afternoon, Pan2015,


Welcome back to our community forums. I appreciate you reaching out to us regarding your order. As someone who places quite a few orders for in-store pickup I can imagine your surprise to receive a notification that your order was picked up while at home. I would be glad to see what options I have to assist you with this order.


As the chat agent you spoke to mentioned, the location that you were to pick up this order is usually best suited to help you review this. If you'd like, I can reach out to them on your behalf. I will need a bit more information in order to do so.


Can you please send me a private message that includes your:


Full name
Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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