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New Member
Posts: 2
Registered: ‎07-29-2022

Sold the TV I bought now I must pay more?

[ Edited ]

On 7/23/22 I purchased a TV at State College, PA to be delivered and installed 7/29/22. Now it’s out of stock. The person who sold it to me asked me if I wanted to leave the store with it. So how is it out of stock? You probably sold it to someone else. Now there solution is for me to pay more for another TV. They want me to pay more to fix their mistake. My mistake was going to BestBuy! The employees I spoke to on the phone were unhelpful and only wanted to delay the installation. I had to drive to the store to speak with someone to tell me the truth. The TV to s gone and I am out of luck! What horrible customer service. I want a TV at no additional cost! Order {removed per forum guidelines}

Posts: 181
Topics: 6
Kudos: 45
Solutions: 12
Registered: ‎11-08-2021

Re: Sold the TV I bought now I must pay more?

[ Edited ]

Hello, Tza5052

Welcome to our forums! Not getting the tv you order is not great, so I can understand your concern.
I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

Your first and last name
Your phone number
Your email address 

Your order number


This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

 

Thanks,
 

 

Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎07-29-2022

Re: Sold the TV I bought now I must pay more?

I sent a private message with the information you requested.