Best Buy Store Purchase

[User2748439]

Hisense - 55" Class U8H Series Mini LED Quantum ULED 4K UHD Smart Google TV
Model:55U8H
SKU:6511973

I purchased the above TV from Best Buy online yesterday (1/21/2023), picked it up from their warehouse location, brought it home, connected it up and immediately realized it was a defective unit. Toward the left edge of the screen, up to 2 inches in, there was just a random assortment of colors and no picture. I took the TV back to a local store location the same day. They confirmed the defect. However, they only offered store credit instead of refunding me my money. They implied the TV could have possibly been damaged after pick up and their policy only allows a replacement unit or store credit. My concerns are:
1) I don't want a replacement unit since I'm not sure if I can trust the brand any more.
2) I was made to feel as though I should have confirmed that the TV worked before picking it up at the warehouse! This is not normal practice when you purchase something, i.e., opening up the box at the store and making sure it works. However, it appears that's what I have to do with Best Buy and therefore would rather not buy anything from them.

I would just like my money refunded instead of the store credit.

[Jakoma-BBY · Accepted solution]

Hello, User2748439, 

Thank for reaching out on Forums' Community. I understand having a damaged television out the box is frustrating. Not being able to return for a refund is upsetting. Allow me to see what's possible. Please feel free to send me your full name, phone number, email address, and your order number.

Here to assist,