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New Member
Posts: 8
Registered: ‎01-10-2020
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Sold me a 2010 Mac Pro but said it was brand new

Hi I recently discovered that I purchased almost 2 years ago a Mac pro which I thought was brand new , paid top price for it also and when I went to trade it in yesterday discovered it was a 2010 and it was worthless ! Also my battery went very fast in that device which explains it because it was old computer ! I have called Apple and have filed a complaint with BBB and have made this very public so others aren’t fooled ! All I want is a full refund and I will never ever shop there again! Unfortunately I am not the only one that fooled by Best Buy as I have read online there are many others !!! Unreal because I thought Best Buy was the best !!!
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Valued Contributor
Posts: 1,436
Registered: ‎02-07-2011

Re: Sold me a 2010 Mac Pro but said it was brand new

Did you buy it online as open box or refurbished? Pretty sure they havnt had 2010 macbook pros in the store for nearly 10 years. The 2012's however were sold new BY APPLE thru bestbuy and other retailers into 2016...
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New Member
Posts: 8
Registered: ‎01-10-2020

Re: Sold me a 2010 Mac Pro but said it was brand new

I bought in the store and not refurbished brand new they told me
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New Member
Posts: 8
Registered: ‎01-10-2020

Re: Sold me a 2010 Mac Pro but said it was brand new

And when I checked online again by serial number it turned out to be a 2012 but I bought in 2017 and was told this is brand new ! Anyways Apple is mad and they said they would call them and BBB also is gonna get to the bottom of this as well as CTV news !!! I am tired of being screwed as is everyone else in this country !
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Best Buy Employee
Posts: 1,640
Registered: ‎01-09-2015

Re: Sold me a 2010 Mac Pro but said it was brand new

What’s the model number? My guess is that you purchased a MacBook Pro and it’s MD101LL/A which was manufactured from 2012 to 2016, with stock remaining available to purchase into 2017. It was kept around by Apple, not Best Buy as an option that still contained an internal optical disc drive.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 8
Registered: ‎01-10-2020

Re: Sold me a 2010 Mac Pro but said it was brand new

[ Edited ]

Model no A1278 and serial number is {removed per forum guidelines}
Ya it sux man that explained why my battery died so fast not like other macs I have owned ! Also wish the Best Buy sales associate would have known better and sold me a new computer with longer life ! Not happy but what can I do now haha

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Best Buy Employee
Posts: 1,640
Registered: ‎01-09-2015

Re: Sold me a 2010 Mac Pro but said it was brand new

You shouldn't post apple serial numbers publicly as scammers clone them, but using it I was able to determine that it is the MD101.  Honestly, you can get a faulty laptop in anything.  The other models that were available at the time you purchased were a few hundred dollars more AND no longer had an optical drive internally.  Sure they had a retina display and a much faster processor, but Apple knew that keeping this around as a low-cost option was a sure fire profit maker.  I'm sorry to hear about your trouble, but the information provided by the associate is correct.  Other than the model identifier and info in the menu, there is nothing to indicate the length of time the model was sold.  I do not believe there was anything malicious in offering this model to you.  

 

Batteries do age and they do fail, especially in a laptop after many charges.  There is no reason that this Mac would have sat in the store since 2012, this is not a reason for your battery troubles.  Here are a few tips to determine what is going on with your battery life:

 

1.  Let's make sure the battery is fine.  Go to the Apple Menu > About This Mac > System Report, Then select power on the left column.  You should see your cycle count and battery condition under Health Information.  If the condition is normal, but your cycle count (number of times you charged it) is high then it could be the battery.  Above that you will have your battery capacity and charge remaining.  Charge it to 100% and go to this screen, unplug and see if it drops signifcantly on the charge remaining.  If the two numbers are close, then there is nothing wrong with the battery.

 

2.  At this point, I would look for a runaway or troublesome app using significant energy.  An easy way to do this is to click the Battery in the Menu Bar and see if anything is listed as "Using Significant Energy".  A more detailed way would be to use Activity Monitor.  You can Command+Spacebar to search for it, or open it in Apps > Utilities.  Once you've opened it, click the Energy Tab and sort by the Energy Impact column.  Any offending apps  should show here.  You can uninstall and reinstall or contact the app manufacturer for assistance in correcting the issue.

 

3. If it's not the battery or an app, you can try resetting the NVRAM and/or SMC on the Mac.  The steps are on support.apple.com.  I would recommend reading the instructions and caveats for each.  Some settings are cleared in doing so. 

 

Hope this helps.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 8
Registered: ‎01-10-2020

Re: Sold me a 2010 Mac Pro but said it was brand new

Hey Thankyou I really appreciate this info ! You have helped me a lot ! I am just mad because my trade in value is decreased by a machine that if it was 2016 model would be worth more then 2012 model ! So because of the date even though machine only used for 2 and half years is worth less !
Thanx take care and once again Thankyou
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Valued Contributor
Posts: 1,436
Registered: ‎02-07-2011

Re: Sold me a 2010 Mac Pro but said it was brand new

Actually the 2012 macs can still be updated to the newest operating system. Batteries for those are cheap online (amazon) and very easy to replace. For $100 you could replace the battery, give it a solid state drive and double the ram. It would be a nice fast current mac.
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Valued Contributor
Posts: 1,436
Registered: ‎02-07-2011

Re: Sold me a 2010 Mac Pro but said it was brand new

Those also sell doe around $300 on ebay....