10-11-2017 12:33 PM
I got an Unlocked Samsung galaxy s8+ from your store in Maryland on 21st Sep 2017. Yesterday(10th Oct 2017) I found out that my phone was defective and went to the store for asking for a replacement. They straightway said that we won't do the replacement if it crosses the 14 day period and asked me to talk to a Samsung people. So I even spoke with Samsung people but they said since I got the phone from BestBuy you gave to get it replace from them. Now I am confused. You clearly sold me a defective product and your website Return & Exchange Promise section also says "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement." but your store personnel are not giving me replacement.
I am really upset about this and probably this will be the last time I am going to buy anything from BestBuy if my problem does not get resolved.
10-11-2017 02:14 PM
10-12-2017 06:35 PM - edited 10-12-2017 06:53 PM
Welcome to the Best Buy forums! Thank you for making Best Buy your shopping destination for your most recent purchase of your unlocked Samsung Galaxy S8+. We’re sorry to hear it ended up being defective outside of your Return and Exchange Promise, but I hope I can clarify the policy to clear up any confusions.
It is true our policy does allow returns of damaged and defective items when ordered from Best Buy.com, but these items would need returned within your return and exchange time frames. 14 days is the limit for all cell phones, and devices that can be activated, anything over this time would not be eligible for an exchange.
Realizing this is not the response you were hoping to hear, I’d still recommend reaching out to Samsung to see if they have any manufacturer options available to you. Let us know if you have any other questions, comments, or concerns after speaking with them!
|JJ|Social Media Specialist | Best Buy® Corporate|
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