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Posts: 1
Registered: ‎02-01-2021

So the manager just blame on the costumer?

Purchase a monitor yesterday (1/31/2021). took it home, was being careful and set it up. Once set up I boot it up and it didn't work and there is a crack on the top right corner.

Since the store is close at 1800, I return to the store the next day 1000 2/1/2021 and want to exchange (I have my receipt and everything) it but they outright deny and told me I am the one responsible to crack the screen. The manager even told me "You don't get to return a car if you bought it and got into an accident". And told me to call the 888 number if they can make an exception.

Welp, I don't know, does Bestbuy does a test drive on their product?

Called the 888-best-buy and got hung up 3 times, and the 4th time they just referred me back to this store who refuse to help me.

Posts: 1,832
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Registered: ‎11-23-2018

Re: So the manager just blame on the costumer?

Hello, Chiou404!

Thanks for posting on our forum for support. I'm sure you were excited to set up your new monitor and enjoy using it, so I hate to hear that it didn't work and you noticed it was damaged. I'm hoping I can provide the support you've been looking for, and I'd like the chance to assist as best as I can in this situation.

To start, please send me a private message including your full name, email, phone number, and customer service PIN located at the bottom of your receipt. You can find the blue option to message me to the right of my name below.



Allison|Social Media Specialist | Best Buy® Corporate
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