04-10-2022 12:05 PM
I tried to return a gift today at the store and was denied because it was a week and a half outside the 15-day window.
I am a BEST BUY elite customer, for which I expected a 30-day return policy, but the naive 20-something-year-old manager said it didn't matter what I was, it mattered what the person/company that bought the product status was.
I am just looking for a merchandise credit for which I would bounce back to purchase other goods. This experience with Best Buy leaves me sour. If I end up selling this on my own, which I probably will now, I have NO motivation to shop again at Best Buy.
Is there anything you can do to help?
(note, I also PM'd @BestBuySupport on Twitter)
Solved! Go to Solution.
04-10-2022 12:18 PM
Thanks for reaching out on the forums. You'll find a community of helpful and friendly, staff and members.
I understand why you'd disappointed with the customer service you described I'd be happy to take a closer look. Please send me a private message with your full name, phone number, and email address.
|Jakoma|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
04-10-2022 12:55 PM
This can be closed - I'm working with a rep on Twitter.
THANK YOU for your quick response, Jakoma!