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New Member
Posts: 2
Registered: ‎04-10-2022
Accepted Solution

So.Portland Store Feedback

I tried to return a gift today at the store and was denied because it was a week and a half outside the 15-day window.


I am a BEST BUY elite customer, for which I expected a 30-day return policy, but the naive 20-something-year-old manager said it didn't matter what I was, it mattered what the person/company that bought the product status was.


I am just looking for a merchandise credit for which I would bounce back to purchase other goods. This experience with Best Buy leaves me sour. If I end up selling this on my own, which I probably will now, I have NO motivation to shop again at Best Buy.


Is there anything you can do to help?


(note, I also PM'd @BestBuySupport on Twitter)

Social Media Specialist
Posts: 244
Registered: ‎11-08-2021

Re: So.Portland Store Feedback

Hello, MikeSt, 


Thanks for reaching out on the forums. You'll find a community of helpful and friendly, staff and members. 


I understand why you'd disappointed with the customer service you described I'd be happy to take a closer look. Please send me a private message with your full name, phone number, and email address.  





Jakoma|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or
New Member
Posts: 2
Registered: ‎04-10-2022

Re: So.Portland Store Feedback

This can be closed - I'm working with a rep on Twitter.


THANK YOU for your quick response, Jakoma!