11-04-2021 04:58 PM
11-05-2021 12:10 AM
If this was a digital item , you would see this in your account and it would say " We've emailed you instructions on how to get this item"
Did your item you purchase reflect the bonus item in the cart? If So Best Buy can help with this. Due to the volume of posts, you may encounter a slight delay in a response. If you need immediate support you can try the chat service or phone lines when they open in the morning.
11-05-2021 06:52 PM
11-06-2021 05:15 PM
Thanks for sharing your experience with us here on the Best Buy Forum. Fulfillment issues are far from ideal, so I certainly understand where you're coming from with your concerns. It's my understanding that customers are typically assisted in the order they reach out, so I'm sorry for any miss there. Moving forward, I hear that you prefer avoiding the phone and feel there should be alternative support options. While there is not a general customer service email, Best Buy does offer customer support via Chat for many issues. We are also available to support via this Forum, Twitter (@BestBuySupport), and Facebook. For other information about contacting Best Buy, please take a look at the Contact Best Buy page here.
With all that said, I'd love to look into your particular order situation in greater detail to see what options may be available going forward. To get started, I'll need some additional information from you. Please send confirmation of your full name, phone number, email address, and order number to me via private message. If logged into the forum from a PC, you should see the "Private Message" option next to my signature below this post.
11-09-2021 03:55 PM