04-01-2021 11:47 AM
I have frequented the BestBuy store in Norman OK for several years, and more recently I had to use one of the long carts outside to move a couple larger electronic items inside for service. When I went to pull out and use a cart, I discovered the wheels of not just one car but all the carts are literally falling apart, and the carts do not roll well. Most wheels have large chunks missing or half of a wheel, or some have the tread missing entirely. They are in such terrible shape that when I tried to steer the cart it shook terribly and veered. Since the carts have a metal rod frame, I decided against using it due to not wanting to risk placing my items on the cart and having them scarred due to shaking and movement, just to transport them inside. I had to ask an associate to help me carry in my items. I asked the manager about the carts and they said that corporate knows and many people have complained, but corporate doesn't want to do anything about it. I was appauled. I couldn't believe a corporation would not support their local stores and seem indifferent to the state of its equipment and the needs of its customers. I have never shopped at a store with such horribly maintained carts. Corporate needs to assume responsibility for this. I don't think new carts need to be purchased for the store. Minimally, can't sets of new wheels be sent to the store for associates to replace on the carts? What do you plan to do about this?
04-01-2021 01:21 PM
Hi there, mad_hatter,
First and foremost, I'd like to give you a warm welcome to our community! I can understand wanting to safely transport your tech from the store to your car, and I understand your concerns with the state of the wheels on those carts. We want every experience at our store locations to be smooth, and I apologize that this wasn't the case.
Thank you for taking the time to provide your feedback to our team here. We truly appreciate you doing so as it provides us with the opportunity to improve our processes.
If you have any other questions or concerns that may arise in the future, please don't hesitate to connect with us here on the Forums!