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Posts: 1
Registered: ‎12-16-2019

Serial Number =\= Box ?

I recently purchased a pair of Logitech headphones from the Best Buy in Moreno Valley, CA.

I wanted to return these headphones, but the serial number on the product does not match the box and my return was declined, left me looking embarrassed like I was scamming. I was told to contact Logitech but they have been no help.

What do I do? Does this mean I bought headphones that were returned and placed for sale again?

I have the receipt and never used the headphones.
Posts: 7,180
Topics: 115
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Registered: ‎12-23-2016

Re: Serial Number =\= Box ?

Hi, procrastinating,


Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. I'd like to look into this to see if I can help out at all, because that's an odd situation.


Please send me a private message through the link in my signature. I'll need your name, email address, phone number, and the customer service PIN from your receipt. If you can provide the serial both from the box and product, that would help as well.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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