12-16-2019 06:20 PM
12-24-2019 09:25 AM
Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. I'd like to look into this to see if I can help out at all, because that's an odd situation.
Please send me a private message through the link in my signature. I'll need your name, email address, phone number, and the customer service PIN from your receipt. If you can provide the serial both from the box and product, that would help as well.