11-23-2018 10:54 PM
12-06-2018 04:07 PM
Hello, thisfoomikey –
Welcome to our community! Thank you for choosing Best Buy for your Xbox One X purchase. A free controller with your purchase is a great deal. We apologize for our tardy response and appreciated your patience as you had waited for our reply.
Free items available with select purchases are usually a specific item from our inventory. I’m sorry that your local Best Buy wasn’t able to shed any further light on to why the controller you had your eye wasn’t eligible for that promotion. We’d be happy to review this issue in further detail. Can you please send us a private message with your full name, phone number, email address, and the customer service pin off of your purchase receipt? A private message can be sent to us by choosing the blue button in my signature. We look forward to your reply.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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