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Posts: 1
Registered: ‎11-23-2018

Send Complaint?

Purchased the BF5 Xbox X bundle and did not give me free xbox controller. I had one with me, but he charged me for it and said it counted as "free". Talked to supervisor, sent me customer service and was told they couldnt do anything. Ripped off for my free controller. Bestbuy is the worse
Posts: 6,691
Topics: 124
Kudos: 437
Solutions: 304
Registered: ‎11-30-2015

Re: Send Complaint?

Hello, thisfoomikey –


Welcome to our community! Thank you for choosing Best Buy for your Xbox One X purchase. A free controller with your purchase is a great deal. We apologize for our tardy response and appreciated your patience as you had waited for our reply.


Free items available with select purchases are usually a specific item from our inventory. I’m sorry that your local Best Buy wasn’t able to shed any further light on to why the controller you had your eye wasn’t eligible for that promotion. We’d be happy to review this issue in further detail. Can you please send us a private message with your full name, phone number, email address, and the customer service pin off of your purchase receipt? A private message can be sent to us by choosing the blue button in my signature. We look forward to your reply.



Mariah|Social Media Specialist | Best Buy® Corporate
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