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Posts: 1
Registered: ‎03-11-2018

Scammed at Best Buy

Wow. I can’t believe it. Today I purchased a box of home system lights at Best Buy and upon taking it home, it’s filled with styrofoam and clay with no light system in sight!!! Does Best Buy not check their returns before accepting them?!?! I’m so incredibly disappointed in the store and now I’m worried that when I go to return this tomorrow, someone is going to give me a hard time!

Does this happen often? Why does this even happen? All it takes is a few minutes of checking the return. So disappointed...
Posts: 1,371
Topics: 4
Kudos: 147
Solutions: 75
Registered: ‎10-19-2017

Re: Scammed at Best Buy

Hi Fatbuddha,

Welcome to the forums and thanks for reaching out! I can imagine the shock of opening your purchase only to find those other items inside. That sounds truly disappointing.

Simply put, this should not happen and I’m very sorry that it did. It surely caused some inconvenience and for that I apologize. Are you able to bring this back to the store and see about processing an exchange? 


Luke|Social Media Specialist | Best Buy® Corporate
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