03-19-2019 01:25 PM
03-19-2019 01:39 PM
Welcome to the forum and thank you for connecting with us regarding your family members' trade-in experiences. While we would be unable to speak specifically to their experience or others, I would be happy to provide some additional insight on our Trade-In Program and offers.
Each device is evaluated for value, which may change at any time. Currently, a Samsung Galaxy S8 device appears to be valued right in the $100 range. It is only with the in-store trade-in offer in which you also activate a qualifying S10 device that additional value may be added. For details on the offer, you may view the link I provided.
Should your family members like to reach out, we would be happy to review their specific experiences with them.
03-20-2019 08:42 AM
They may reach out by registering with this forum, or via Facebook or Twitter. If preferred, they may also contact our phone support at (888) BESTBUY or (888) 237-8289. Should the purchases have been made under one particular person, please ensure they are the one's who reached out. If the purchases were made individually by separate family members, they would each need to reach out. Furthermore, please keep in mind that as the purchases are complete and the trade-in values accepted at the time, it is unlikely the trade-in value could at this point be modified.
03-22-2019 02:02 PM