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New Member
Posts: 4
Registered: ‎03-16-2019

Samsung S10+ pre-order, poor customer service..

I pre-order the new Samsung Galaxy S10+ because I'm extremely into the Galaxy devices. I pre-ordered exactly on Feb. 27, 2019. Was also told I'll be ready by March 8th, 2019, OBVIOUSLY I didn't believe what the employee told me but I still keep some hope. So I then call on March 9, 2019. Was told no phone was ready for me, not surprised but still I asked when will it be ready by. I was told March 15, 2019. Oh man I was a little happy at least but now is March 16, 2019 and no phone was available for me. I called and asked what was wrong the employee was extremely nice to me and told me to speak to the manager for more information about when they will be getting the next shipment of phones. So I called and the manager answers very calm and nice and I also responded very calm because if I get treated right then no problem. But once I asked about the phone he just said: "Oh the new Galaxy. Yea, we haven't received any of the white ones. No one has received their phone. You are not the only one ok?" His tone tick me off a bit because basically saying stop complaining, you are not the only one and I CLEARLY heard a "ughh" sound as in he was tired of hearing this but I understood what he was probably going through but I did apologize if I was bugging too much and he just said "you need anything else?" I felt like I wasn't at blame for this and couldn't do anything about it. So I just said no and he hung up. I felt a little sad not going to lie :/ I don't think I was at fault was I? I also wanted to place an order for a case for the phone but man... that manager got to me Smiley Sad
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Posts: 909
Topics: 66
Kudos: 183
Solutions: 40
Registered: ‎10-19-2017

Re: Samsung S10+ pre-order, poor customer service..

Hey there, diino!

 

Welcome to our Best Buy Forum community!

 

Thanks for being a loyal Galaxy customer! The new Galaxy S10+ looks like an amazing model, so I can certainly understand your excitement for your pre-order to arrive. While we are doing everything in our power to fulfill pre-orders quickly, as well as keep customers up to date through email as soon as new information becomes available, I know it's still difficult to wait for your new phone to be ready.

 

Our goal is always to provide the best customer service around, and we know an important part of that is to be friendly and helpful when concerns arise. It's disappointing to learn that is not how your inquires were handled, so we appreciate you sharing this interaction with us. 

 

We know how important this purchase is to you, so it's understandable that you're in search of answers on when your order will arrive. As soon as we have any updates regarding your order, an email will be sent with the new information. If you haven't seen any emails, it's a good idea to keep an eye on your Spam/Junk folder as well, or check if a different email was attached to the pre-order.

 

Thanks again for reaching out!

 

Sincerely,

 

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-16-2019

Re: Samsung S10+ pre-order, poor customer service..

I seen people (including my brother) getting a $25 dollar certificate for having their pre-order being pick up delayed, how can I qualify for this?
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Posts: 909
Topics: 66
Kudos: 183
Solutions: 40
Registered: ‎10-19-2017

Re: Samsung S10+ pre-order, poor customer service..

Hello, diino,

 

I'd be happy to discuss that further through Private Message. Using the blue "Private Message" option in my signature, please send over your full name, phone number and email address. 

 

Sincerely,

 

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!