03-16-2019 06:11 AM
03-16-2019 03:03 PM
Hey there, diino!
Welcome to our Best Buy Forum community!
Thanks for being a loyal Galaxy customer! The new Galaxy S10+ looks like an amazing model, so I can certainly understand your excitement for your pre-order to arrive. While we are doing everything in our power to fulfill pre-orders quickly, as well as keep customers up to date through email as soon as new information becomes available, I know it's still difficult to wait for your new phone to be ready.
Our goal is always to provide the best customer service around, and we know an important part of that is to be friendly and helpful when concerns arise. It's disappointing to learn that is not how your inquires were handled, so we appreciate you sharing this interaction with us.
We know how important this purchase is to you, so it's understandable that you're in search of answers on when your order will arrive. As soon as we have any updates regarding your order, an email will be sent with the new information. If you haven't seen any emails, it's a good idea to keep an eye on your Spam/Junk folder as well, or check if a different email was attached to the pre-order.
Thanks again for reaching out!
03-16-2019 04:15 PM
I'd be happy to discuss that further through Private Message. Using the blue "Private Message" option in my signature, please send over your full name, phone number and email address.