Best Buy Store Purchase

[FranzAlvin]

Good day,
I pre ordered a samsung s10+ 512gb ceramic black at the bestbuy pasadena. Yesterday I received an email that it is now ready for pick up until march 21.
The problem is that currently I am not in Houston that's why I wanted to extend the pick up date up to march 25. I already called the bestbuy Pasadena but unfortunately they can not change the deadline.
Please could you assist me on this?
Thank you.

[Sam-BBY Retired: Social Media Specialist]

Hello FranzAlvin,

Welcome to our community.  I love the convenience that Store Pickup offers me as a consumer, as I sometimes don't have much time to swing by the store on my way home and shop in-person.  It can add even more convenience when you're pre-ordering a new device like the Samsung Galaxy S10+.

There are quite a few complexities involved with activated devices such as mobile phones, which may be why your local Best Buy was unable to modify the pickup date for your order.  While I can't make any promises as to a specific outcome, I'd be happy to take a look at this for you.  When you can, please send me a private message that includes the information below by clicking on the blue button in my signature.

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Thanks for posting,