Best Buy Store Purchase

[Bryce33]

I ordered two Samsung s23 Ultra phones in store in the same order. Confirmed that they would both be in on the 17th. On the 17th, one phone was ready for pick up. The other was delayed. Email states they are working on my order to get to me in the next few days. If it doesn't arrive in 2 weeks my order is canceled. My order cancels on Wednesday. I upgraded our family plan to a higher unlimited plan. Now I'm going to be without a phone and stuck with a higher plan because one phone did come in for my brother. It is ridiculous that one came in and almost 2 weeks later the other is still not available. Insane that my order will be canceled. I can not get any answers as to where my half of my purchase is and unacceptable to cancel my order when I had to upgrade my plan to get this deal.

[TinaB-BBY Social Media Specialist]

Hi, Bryce33, 

Welcome to our Best Buy Community Forums. 

I'm saddened to hear that there was a delay with your order and can understand the frustration this may cause. Please send a private message that includes your full name, phone number, email address and order number, so that we can look at what options are available. Please note, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at BestBuy.com/support for assistance. 

I look forward to hearing from you.

Sincerely,